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Shipping & Returns
Shipping and Freight Charges
Most items are in stock and will be shipped within 10 working days. If an item cannot be shipped within 30 days, we will contact you for further instructions.
Southpaw equipment will be shipped via best way. If shipment of an item requires motor freight, we will contact you with a freight quotation. Be sure to include your complete delivery address and zip code.
On orders within the continental United States, add $8.00 or 14% (whichever is greater) of your net order (excluding applicable sales taxes) to cover the cost of shipping and handling. On orders to Alaska, Hawaii, and U.S. possessions, please write or call for shipping and handling charges. Our number is: 1-800-228-1698
Click here to see shipping times for UPS Ground Shipments.
Brokerage charges, GST taxes and duty are not included in our prices or shipping and handling.
UK and European Customers
If you are in the United Kingdom or Europe, send your orders to:
Goyt Side Road
England S40 2PH
In Ireland, please contact:
Telephone - 353 (0) 61 374402
Fax - 353 (0) 61 375261
Website - www.thinkingtoys.ie
Overseas customers are welcome to order direct from Southpaw Enterprises, Inc. on a prepaid basis. All payments must be made in US dollars. We will quote freight charges according to the mode of shipment you select. Please contact us by phone so we may quote shipping & handling charges.
Damaged and Incomplete Shipments
Any obvious damage to the outer carton should be noted at the time of delivery. Make sure your receiving personnel describe the damage on the delivery receipt/bill of lading and obtain the driver’s signature. All deliveries should be inspected immediately—and absolutely no later than 5 days after receipt. Any shortages or internal damage should be reported upon discovery. In the latter case, be sure to save the outer container for inspection along with the merchandise.
In either case, call our Customer Service Department toll free 1-800-228-1698 to advise us and arrange for a replacement. Have your customer number and invoice number available.
Southpaw Return Procedure
Product returns are only accepted within the first twelve months after the customer has received the item. All returns or repairs require a return authorization number (RA number). You may call the Customer Service Department at 1-800-228-1698, Monday through Friday, 7:30 a.m - 5:30 p.m. EST for an RA number. This number must be written on the outside of each box being returned, along with our address:
Southpaw Enterprises, Inc.
Attn: Return Dept.
617 N. Irwin Street
Dayton, OH 45403
Also include your name, the name of your organization (if applicable), and a copy of the original packing slip or invoice if you have it. Failure to obtain prior authorization for a return may greatly slow the crediting process.
Return shipping expenses are to be paid by the customer, and items being returned must arrive in good condition within 30 days of receiving an RA number. Otherwise the return order will be cancelled, and a new RA number will need to be obtained. If you receive defective merchandise, or you receive merchandise as a result of a Southpaw Enterprises error, we will pay for the return shipping expense and no restocking fee will be charged.
For all other returns, we will credit your account for returned merchandise, minus the appropriate restocking fee, once merchandise has been received, inspected, and confirmed to be in resaleable condition. Credits will not be issued for items received in non-resaleable condition. The customer is responsible for properly packaging and protecting the item for shipment back to Southpaw. Initial freight charges are not credited unless you received the merchandise as a result of Southpaw error.
Southpaw Return Policies
All returns must have a return authorization number (RA number). Unauthorized returns will be charged a $20 processing fee. All returns and exchanges must be received in new and resaleable condition.
There is no restocking fee for items returned within 30 days. All returns after 30 days have a 15% restocking fee per item.
Southpaw cannot accept the return of goods after one year's time. Credits for returns are issued only to the original purchaser. We will credit your customer account towards future purchases, or you may request a refund check by contacting our accounts receivable department. Credits to credit cards may only be made to the exact credit card number that the original item was purchased under. Otherwise we will credit your customer account towards future purchases.